Return and Refund Policy cold chain shipping cold chain delivery expedited

Shipping, No Returns, No Refunds, and Import Responsibility Policy for TTRT Labs

Effective Date: 01/09/2023

At TTRT Labs, we are dedicated to delivering high-quality medical products. Please read our Shipping, No Returns, No Refunds, and Import Responsibility Policy to understand your responsibilities regarding the importation of products, shipping procedures, and our no returns/no refund policy.

To ensure the safety and quality of your medical products, we use specialized cold chain couriers and secure packaging for all orders. Please read the following shipping details carefully:

• Cold Chain Shipping: All medical products requiring temperature control will be shipped using cold chain couriers in insulated ice boxes. This ensures that the products maintain the proper temperature throughout the delivery process.
• Packaging: We use insulated ice boxes and cooling materials to maintain the required temperature of the products during transit. This is critical for the integrity and safety of the medical goods.
• Shipping Time: Delivery times may vary depending on the destination. Typically, shipments will arrive within [X] days of dispatch. You will receive tracking information to monitor your order’s progress.
• Recipient Availability: It is important that someone is available to receive the package upon delivery, particularly for temperature-sensitive medical products. If no one is available, please contact us to arrange a redelivery or alternative solution.
• Shipping Charges: Shipping costs are calculated at checkout based on the size, weight, and destination of your order. Additional fees may apply for expedited shipping or special handling requirements.

Due to the nature of our products, TTRT Labs has a strict no returns and no refunds policy for medical goods once they have been shipped and delivered.

• No Returns: For health and safety reasons, all medical goods are final sale and cannot be returned once shipped. This includes temperature-sensitive items that require cold chain delivery.
• No Refunds: Once your order has been processed, shipped, and delivered, TTRT Labs is unable to issue refunds. This applies to all cases, including shipping delays, incorrect orders, or any other issue that may arise once the product is dispatched. Please ensure the accuracy of your order before completing the purchase.
• Damaged or Incorrect Products: If you receive a damaged or incorrect product, you must notify us within [X] hours of receiving your shipment. We will assist in resolving the issue, but no returns or refunds will be provided after this timeframe.

As the customer and importer of record, you are responsible for the following:

• Importation Compliance: You are responsible for ensuring that the products you are ordering comply with the import laws and regulations of your country or region. It is your responsibility to verify that the goods you are purchasing are allowed to be imported.
• Taxes, Duties, and Tariffs: Any taxes, customs duties, tariffs, or other fees imposed by local authorities for the importation of medical goods are your sole responsibility. These fees are not included in the price of the product or shipping and must be paid to the relevant authorities upon delivery or customs clearance.
• Customs Clearance: You are responsible for managing the customs clearance process in your country. TTRT Labsis not liable for any delays, complications, or rejections due to customs issues. This includes, but is not limited to, restrictions on certain medical products in your country or issues arising from incorrect customs documentation.
• Liability Disclaimer: TTRT Labs is not responsible for any shipping delays, customs seizures, or non-delivery caused by your country’s customs regulations or import restrictions. In the event that your order is delayed or seized by customs, we will not issue a refund, nor will we be liable for any costs or losses associated with the importation process.

• Order Accuracy: Please ensure that all details of your order, including products and shipping information, are accurate before completing the purchase.
• Recipient Availability: Ensure that someone is available to receive the package at the delivery address, especially for temperature-sensitive items that require immediate attention upon arrival.
• Customs Compliance: Verify with your local customs authorities that the products you are purchasing can be legally imported into your country and are not restricted or prohibited.

If you have any questions or concerns regarding our Shipping, No Returns, No Refunds, or Import Responsibility Policy, please contact us:

TTRT Labs
Email: ttrtlabs@pm.me